Expereo has been named as one of 15 "Non-NSP Providers" of SD-WAN Managed Services in the latest Gartner "Market Guide for Managed SD-WAN Services", published on 31 May 2018 by analysts Ted Corbett, Neil Rickard, Katja Ruud, Bjarne Munch, Danellie Young, Gaspar Valdivia and Mike Toussaint.

Non-NSPs include providers such as system integrators (SIs), value-added resellers (VARs) and managed network service (MNS) providers. These either partner with OEMs or are OEMs themselves, or both. These providers may also employ PoPs, but do not own WAN transport facilities.

Gartner recommendations

Enterprise leaders who are responsible for accelerating enterprise infrastructure innovation and agility should employ SD-WAN Managed Services to:

1) Optimize network expenses for digital business initiatives, reallocate key personnel and improve operations performance by adopting managed SD-WAN services.

2) Increase enterprise agility, performance and expense optimization by including both NSPs and non-NSPs in your managed SD-WAN services RFPs, and then align all provider proposals with your business objectives.

3) Get the most complete solution possible for your managed SD-WAN service needs by opening your RFP to include ancillary network functions (such as security and WAN optimization) and alternative platforms to SD-WAN-only appliances.

According to the report, “Managed SD-WAN services can improve operations performance and reduce an enterprise's need to grow internal capabilities. This is because the managed SD-WAN service provider becomes the SPOC for monitoring, reporting, and incident and change management of the SD-WAN product, as well as all WAN transport, inclusive of access path diversity. This, in turn, allows the enterprise's internal resources to focus on higher objectives.”

The report goes on to state, “For example, non-NSP providers allow enterprises to more easily change underlying WAN transport providers (e.g., for expense optimization or performance reasons) without changing the managed SD-WAN services. In contrast, NSP managed SD-WAN services increase enterprise dependency on the primary WAN transport provider's operations, making it more difficult to change or maintain leverage in WAN transport price negotiations. NSPs are unlikely to continue to provide the managed SD-WAN service and, absent any WAN transport service revenue, may lose interest, resulting in diminished support. Whether the service is delivered by an NSP or a non-NSP, enterprises should analyse provider proposals and align these with their business objectives for achieving greater agility, operations performance and expense optimization.”

Read the research in full here (access to this document requires the appropriate Gartner subscription)

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